Sometimes in an IT Support Company that provides IT Support for small to medium-sized companies. I am on the train on my way to see a prospective Business IT Support client at this time with a detailed IT Support Audit report within my bag. For the best Business IT Support La Mesa, visit our website today.
The report has some not so good news for them. Nothing unusual there, but the nature of the not so good news is entirely avoidable and can surprise you! Allow me to explain.
Business IT Support Audit
Like many IT Support Companies we always undertake an IT Support Audit before we accept a new company as a Business IT Support Client. We charge our clients a fixed monthly IT Support fee therefore we need to understand what we are stepping into otherwise we’re able to lose a lot of cash.
The IT Support Audit has highlighted a prevalent problem. I am enticed to say they’ve been tricked, but that implies deliberate action. The truth is they’ve been fooled instead of deliberately tricked by their IT Support Company into spending an excessive amount of on their computer. Yes – an excessive amount of!
That may seem a lot more like a waste of cash than a significant IT Support problem, but it is a significant IT Support problem. Here’s why.
IT Support Complexity
They’re a company of approximately 20 people, with a computer infrastructure sufficiently complex for a small bank. I embellish, but not that much.
Their needs are really simple, however they have 2 servers, such as a high specs. Between the 2 servers they operate 5 different virtual servers and three different os’s. Plus they have a very sophisticated (read costly and excessively complex) ‘cisco’ networking infrastructure.
Based on advice using their IT Support Company they spent over 20 1000 upgrading their systems a few several weeks ago. They find that ongoing IT Support costs are high too. Changes or fixes are extremely costly. I am not surprised. It’s a complex setup requiring a considerable time and technical expertise to implement changes or IT Support fixes, to say nothing of the unnecessary business disruption involved.
In a nutshell, high installation costs and ongoing IT Support costs. And every one of it unnecessary.
A simple, elegant (and cheaper) IT Support Solution
It’s a simple business so that all they require is a single Microsoft SBS server, a Draytek router and a couple of Netgear switches. This solution might have cut their initial costs by 10 1000 as well as their ongoing costs by roughly 7 1000 per year. They might did with that money. Regrettably they are just forced to have staff redundant.
Stylishly easy and appropriate engineering is one thing that couple of IT Support Companies appear to understand. I see similar bad engineering on a consistent basis. It really annoys me. Not only is it costly, but it is sloppy, lazy work by the IT Support Company. Obviously that’s easy for me to say. In the end I have been doing this for twenty years. As a business owner without IT Support expertise how can you avoid these costly errors?
3 fundamental business tests you should apply when hiring a new Business IT Support Company
Reach least 3 IT Support quotes. This sounds fundamental, but so couple of companies do it. I make this a policy throughout my business if we are purchasing any cool product. I understand it is time-consuming, but it is worth the effort.
Ask “stupid” questions! You shouldn’t be afraid to ask. You are the customer. When they can’t answer it in a way that you can understand then start another more customer support centric Business IT Support Company.
Select an IT Support Company that focuses on your size business. If you are a small business plus they support Enterprise clients that does not make sure they are better for you. It really means they are worse for you. They’ll try to shoehorn their enterprise technology into your small business – it’s costly and eventually it will not work. Want to know more about Business IT Support San Diego? Visit our website for more information.
By the time you read this article I’ll have provided the prospective Business IT Support client the not so good news. For their lengthy term benefit they require to undo a number of the recent, costly over engineering. It’s a difficult pill to swallow. I question how they’ll react!